Support & FAQ

Make sure you're using the same sign-in method you used to create the account (Apple, Google, or email). If you used a social provider and changed your email there, you'll need to use the same account that's linked. For email/password accounts, use the "Forgot password?" link on the sign-in screen to reset.

Open the app, tap your profile icon, and edit account details in Settings. If you signed in via Apple/Google/Facebook, your email there controls your sign-in.

In the app, go to Profile → Settings → Delete Account. This permanently removes your saved picks, parlay history, and personal data within 30 days. Account deletion does not automatically cancel an active subscription — cancel that separately in your iPhone Settings (see Subscriptions FAQ below).

New subscribers to Pro Monthly pay $39.99 for each of the first three months, then $49.99/month thereafter. There is no free trial — the first $39.99 is charged immediately when you subscribe. The introductory rate is available once per Apple ID. You can cancel anytime via Settings → [your name] → Subscriptions on your iPhone; cancelling stops future renewals but doesn't refund the current billing period.

Cancel on your iPhone: Settings → [your name at the top] → Subscriptions → BettorMind AI → Cancel Subscription. Cancellation stops the next renewal but keeps your Pro access active through the end of the current billing period.

Uninstalling the app does NOT cancel your subscription. You must cancel through Settings.

All payments are processed by Apple, so refund requests go through Apple directly. Visit reportaproblem.apple.com, sign in with your Apple ID, find the BettorMind AI subscription charge, and tap "Report a Problem." Apple decides whether to issue the refund — we are not able to override Apple's decision.

Pro unlocks every model pick across all sports, the full parlay builder with correlation-adjusted math, performance tracking, and the Terminal grid. Free users see 3 picks per day across sports.

Same access either way. Pro Monthly is $39.99/month for your first three months, then $49.99/month thereafter — no free trial, billed immediately on signup. Pro Annual is $479.99/year billed once — roughly a 20% savings (about two months free) compared to twelve months at the standard $49.99 monthly rate. No introductory offer on the annual plan.

Open the app, go to Settings, and tap Restore Purchases. This forces the app to re-check your subscription status with Apple. If that doesn't work, sign out and back in. If still broken, email us at support@bettormind.ai with your Apple ID's email (or the order ID from Apple's email receipt) and we'll investigate within 24 hours.

NBA, MLB, NHL, NFL, and selected NCAA and MMA markets when in season. Coverage depends on availability of odds from our data providers; some markets have more depth than others.

Edge is the difference between our model's estimated probability of an outcome and the sportsbook's implied probability (after removing the vig). A positive edge means the model thinks the bet is mispriced in your favor. Past performance never guarantees future results — edges are estimates, not promises.

The Kelly criterion is a mathematical formula for sizing wagers based on edge and odds. Half-Kelly uses 50% of the full Kelly amount to reduce variance. We show it as a suggestion only — your actual wager is always your choice. We never auto-fill a stake.

No. BettorMind is an analytics tool. We do not accept wagers, hold money, or place bets. If you decide to wager, you do that at your own sportsbook of choice using your own funds. The Track tab is for you to log wagers you placed elsewhere so you can see your performance over time.

Find a pick in Today, Picks, Games, or the Terminal grid. Tap it to add it to the sticky parlay drawer at the bottom of the screen. Enter your wager amount, choose Parlay or Singles mode, and tap Track. The bet appears in your Track tab and we'll grade it automatically when the game ends.

Odds become available roughly 24–72 hours before game time (depending on sport and book). Games further in the future may show "no odds yet" — check back closer to game time. If a current game has no odds, our data provider may be syncing — odds typically refresh every 5–15 minutes.

See our Privacy Policy for the full list. The short version: your email, your saved picks/parlays, basic device info for analytics. We do not collect payment info, real-world identity, or location beyond city-level (derived from IP).

No. We do not sell your personal information to anyone, ever.

Email support@bettormind.ai with subject "Data Export Request" and your account email. We'll send your full data within 30 days.

You're not alone, and help is available immediately. Call 1-800-GAMBLER (free, confidential, 24/7) or visit our Responsible Play page for a full list of resources. We support self-exclusion — email support@bettormind.ai if you need your account deactivated immediately.

Email support@bettormind.ai with subject "Self-Exclusion." We will permanently close your account within 24 hours, with no possibility of reopening for at least one year. No questions asked.

Try these steps in order: (1) force-quit and reopen the app, (2) sign out and sign back in, (3) update to the latest version in the App Store, (4) uninstall and reinstall (your data is safe in your account). If the problem persists, email support@bettormind.ai with your iPhone model, iOS version, app version, and a description of what you were doing when it crashed.

Pull-to-refresh on the Today, Picks, or Games tab to force a fresh data load. If a sport is mid-season and you still see no picks after a refresh, our model may not have made any qualifying picks yet for that day — we only surface picks that meet our edge and confidence thresholds.